The office is based in Bury St Edmunds, however, we are able to see clients at other venues throughout West Suffolk, such as Newmarket, Thetford, Halesworth, Sudbury or Diss (to name just a few). We will do our best to see clients at a mutually convenient place and time.

All our advocacy workers have followed an advocacy training programme, attended various training courses and conferences and gained a thorough knowledge of the mental health system. We don't give advice, particulary in areas of finance and benefits, but if this is what you need, we will direct you to those who provide it.

At present, clients are usually seen within 1-2 weeks of the initial contact. People can self refer, ask a relative/friend to refer for them or a professional can contact us with the clients consent.

The office is open weekdays from 9.30am to 4pm. There may be occasions when the office isn't manned due to client meetings or training etc, however messages can be left on the answerphone and will be returned as soon as possible.

Below are some of the comments made by clients over the past six months in our March 2008 satisfaction survey :

'I was perfectly satisfied with the advice given me and found the staff warm and friendly on every occasion'

'Deborah worked with me - the service provided by her was excellent - she was able to think outside the box and understood my case exactly. No professional solicitor or social worker could have done better in this difficult and demanding case, thank you'

'I just want to say I appreciate the help I received. Thank you'