Tag Archives: consultations

Water 2020 consultation

running-tapConsumer groups should take a look at chapter 7 of Ofwat’s Water 2020 consultation  – which focuses on customer engagement.  This section sets out how Customer Challenge Groups should contribute to the PR19 price setting process.  Submissions should be sent to Ofwat by 10 February 2016.

Ofgem proposals for prepay customers

OfgemOfgem’s consultation on proposals to improve outcomes for prepayment customers ends 25 February 2016.

The proposals are designed to:

  • help PPM customers to access more competitive tariffs
  • address the costs consumers can face, ensuring these do not fall disproportionately on those least able to afford them, and
  • ensure that PPM customers are treated fairly by their energy providers.

Priority Services for energy consumers

On 17 December 2015, Ofgem published its final proposals for the Priority Services Register, considered integral to its consumer vulnerability strategy. The aim is to ensure that existing services relating to safety, access and communication in the energy market meet the needs of consumers in vulnerable situations.

Priority Services Register Review – Final Proposals

The consultation closes on 18 February 2016.