Tag Archives: communications

Moving Forward Together on Consumer Experience

UKRN, with the FCA, Ofcom, Ofgem, Ofwat and CCWater, have worked together to develop a set of performance scorecards to measure the customer experience across key sectors. You can now access the scorecards for financial services, communications, energy, and water in one place – with consumer metrics covering service quality, price differentials and satisfaction levels.

#esanevent stimulates debate on consumer voice

On Wednesday 2 November, 18 speakers and 92 delegates came together at the iconic BT Tower for the ESAN Conference: How can the consumer voice be better heard in the regulation of essential services?  “Fantastic speakers, great content, excellently chaired”   #esanevent
Earth Hour

Making Digital Communications Work for Everyone

OfcomOn 25 February 2016, Ofcom published its initial conclusions following the review of digital communications.  In brief:

  • BT must open up its network, so competitors can connect fibre to homes and offices.
  • Openreach must be reformed to better serve UK consumers and businesses.
  • Quality of service for all customers must improve, with automatic compensation where things go wrong.

Ofcom will work with the Government to deliver a new universal right to fast, affordable broadband for every household and business in the UK.