Videos of the presentations, conference slides and a report of the ESAN event will be published on the ESAN website shortly. Thank you to everyone who attended and special thanks for the BT team who hosted the event. Please continue to share your thoughts of what would really help consumers of essential services on #ESANdebate.
The Banking Standards Board (BSB) has published a consultation seeking views on what good banking outcomes look like from a consumer perspective. BSB wants to develop a framework to help identify good practice that will benefit consumers, the economy and society overall. The consultation runs until 26 January 2018. ESAN members’ responses are most welcome!