Category Archives: News

What would really help consumers of essential services?

Videos of the presentations, conference slides and a report of the ESAN event will be published on the ESAN website shortly.  Thank you to everyone who attended and special thanks for the BT team who hosted the event. Please continue to share your thoughts of what would really help consumers of essential services on #ESANdebate.

What do good banking outcomes look like to consumers?

The Banking Standards Board (BSB) has published a consultation seeking views on what good banking outcomes look like from a consumer perspective.  BSB wants to develop a framework to help identify good practice that will benefit consumers, the economy and society overall.  The consultation runs until 26 January 2018.  ESAN members’ responses are most welcome!


Wessex Water launches mental health training video to help staff working with vulnerable customers

To coincide with national mental health awareness week (8 to 14 May 2017) Wessex Water has launched an animated mental health awareness video. The video, developed in partnership with local mental health charity, Wiltshire Mind, highlights common issues associated with Wessex Water BlueGreen RGBmental ill health, which affects one in for people in the UK each year. The video is part of a range of training materials developed for Wessex Water employees who deal with customers in vulnerable circumstances.