Category Archives: News

Would you like to be the next ESAN Chair?

After three years at the helm, Roger Darlington is stepping down as ESAN Chairman. On behalf of all our members and subscribers, the Trustees would like to thank Roger for his leadership and hard work. We are now seeking a new Chairman to take ESAN forward for the next three years.

We are looking for someone with a solid understanding of consumer issues, especially around vulnerable consumers; with experience of the regulatory and legislative frameworks that govern the provision of essential services.  You can find more details of the role here: ESAN Chairman JD Dec 2018.  If you would like an informal discussion please contact matt.vaughanwilson@moneyadvicetrust.org or admin@esan.org.uk

 

Toynbee Hall: A Powerhouse for Social Change

ESAN Member, Toynbee Hall has returned to its original East End home after three years of renovation work. The new building hosts a new, free and permanent exhibition. The exhibition showcases Toynbee Hall’s contribution  to some of the most defining moments in London’s social history over the last 134 years: from the role of co-founder Henrietta Barnett and former residents William Beveridge and Clement Attlee, up to the involvement of the Bengali Community and local innovators whose ideas still shape its work today. It also pays tribute to the work of Charles Booth and his ‘Inquiry into Life and Labour in London’, with a mural depicting one of the maps.

Toynbee Hall will kindly be hosting the ESAN AGM and members’ meeting on Tuesday, 16 October.

Modernising Consumer Markets

 

The Government has published a Green Paper setting out three principles for responding to the challenges and opportunities of modern consumer markets. Competition has a central role to play, working with regulation in the consumer interest. Consumers should be able to enjoy the benefits of modern technologies and business models, but with effective protections and redress if things go wrong.

The consultation closes on 4 July 2018.

What would really help consumers of essential services?

The report of the ESAN Conference 2018 with conference slides and videos of the presentations where available have now been published. Thank you to everyone who attended and special thanks for the BT team who hosted the event. Please continue to share your thoughts of what would really help consumers of essential services on #ESANdebate.

Wessex Water launches mental health training video to help staff working with vulnerable customers

To coincide with national mental health awareness week (8 to 14 May 2017) Wessex Water has launched an animated mental health awareness video. The video, developed in partnership with local mental health charity, Wiltshire Mind, highlights common issues associated with Wessex Water BlueGreen RGBmental ill health, which affects one in for people in the UK each year. The video is part of a range of training materials developed for Wessex Water employees who deal with customers in vulnerable circumstances.