Join ESAN for a special event led by Carl Packman, Fair by Design next Monday, 26 July 2021 from 1.10 pm to 1.50 pm. This facilitated conversation, chaired by ESAN Chair Professor Cosmo Graham, will consider policy routes/solutions to address the poverty premium and fuel poverty/debt for energy consumers. Carl will refer to the work undertaken with NEA on the Warm Home Discount Scheme and the merits or otherwise of such schemes across essential services. Please contact ESAN by email if you would like to attend
Dr Elizabeth Blakelock, ESAN Trustee, hosted a facilitated conversation on innovation and vulnerable consumers on Monday, 14 June 2021 from 12.10 to 12.50 pm. Notes from all special events are published here
On Monday, 22 February 2021 ESAN hosted the first of a series of special webinars. Carl Packman from Fair by Design, presented the findings of a recent PFRC report looking at recent changes in relation to the poverty premium (the extra costs of being on a low income) to understand how the costs and types of poverty premium have changed in the last few years.
ESAN has today published its latest Annual Report and Accounts. ESAN ARA 2019-20. For ESAN, this year has seen some firsts. Some were negative. In the light of the Covid-19 pandemic we decided to cancel our April 2020 physical meeting for the first time ever. Some were more positive: we held our first virtual meeting in July 2020 which had an excellent attendance and produced some very stimulating discussions. In light of this meeting, and the feedback received, we are thinking about how to do future meetings virtually and also what scope there is for additional digital ESAN activity.
The Annual General Meeting of the Essential Services Access Network will be held online on Wednesday 7 October 2020 at 1.15 pm. The AGM will be followed by a members network meeting, when the PSA will update members on the review of their Code of Practice.
As we start to think about how we respond to the
longer-term financial impacts of Covid-19, and linked
to that how we can best ensure that essential services
such as water, telecoms and energy are affordable for
citizens in the future, Sustainability First challenges us not
to fall into the trap of ‘group think’ and ‘collective failure of imagination’ when it comes to exploring the potential scenarios, options
and the solutions.
National poverty charity, Turn2Us has launched a Coronavirus appeal in association with the Telegraph. Funds raised through the appeal will provide crisis grants to help people who are unable to work and who need money to pay bills or make essential purchases; as well as helping expand their online and helpline services for the increasing number of people in need of them. Turn2Us has seen
an unprecedented surge in demand for their services since the onset of the Coronavirus pandemic.
A new programme of research, led by Fair By Design and the Money Advice Trust, explores the issue of inclusive design in credit, insurance, energy and other essential services markets. The Inclusive Design in Essential Services project will publish two reports in 2020 on how regulators and businesses can adopt inclusive design strategies in their work.
UKRN, with the FCA, Ofcom, Ofgem, Ofwat and CCWater, have worked together to develop a set of performance scorecards to measure the customer experience across key sectors. You can now access the scorecards for financial services, communications, energy, and water in one place – with consumer metrics covering service quality, price differentials and satisfaction levels.