UKRN, with the FCA, Ofcom, Ofgem, Ofwat and CCWater, have worked together to develop a set of performance scorecards to measure the customer experience across key sectors. You can now access the scorecards for financial services, communications, energy, and water in one place – with consumer metrics covering service quality, price differentials and satisfaction levels.
On Wednesday 2 November, 18 speakers and 92 delegates came together at the iconic BT Tower for the ESAN Conference: How can the consumer voice be better heard in the regulation of essential services? “Fantastic speakers, great content, excellently chaired” #esanevent
On 25 February 2016, Ofcom published its initial conclusions following the review of digital communications. In brief:
- BT must open up its network, so competitors can connect fibre to homes and offices.
- Openreach must be reformed to better serve UK consumers and businesses.
- Quality of service for all customers must improve, with automatic compensation where things go wrong.
Ofcom will work with the Government to deliver a new universal right to fast, affordable broadband for every household and business in the UK.
The UK Regulators’ Network has today launched an advisory leaflet to help ensure vulnerable consumers get the help they need to access essential services.
Produced through a collaborative effort between Ofgem, Ofcom, Ofwat, the ORR and the CAA, the leaflet highlights a range of free support services offered by utility, telecommunications and public transport providers.
The UKRN website gives details of how to get braille, audio and large print versions of the leaflet.