Author Archives: ESAN Admin

Notice of ESAN’s AGM

Professor Cosmo Graham Professor Cosmo Graham will host ESAN’s Annual General Meeting on Wednesday, 13 October 2021 at 1.15 pm.   This will be the second year running the event has been held online due to the pandemic.  ESAN plans to shift to a hybrid meeting model from January 2021.

The AGM will be followed by a Plenary session on innovation and vulnerable consumers. Led by Dr Elizabeth Blakelock, the Plenary will bring together the findings of the ESAN special events programme. Guest speaker,  Jon Elwes, Citizens Advice will give a presentation on Building effective service delivery models for the hard to reach consumers- Trussell Trust case study.  

If you would like to participate please contact

Digital Exclusion and vulnerable consumers

The next webinar in the ESAN special events series will take place on Monday 27 September 2021 at 12.10 pm.  Arun Rao from Citizens Advice will present the research findings of the vulnerability work stream’s project looking into the experiences of digitally excluded consumers in the energy market and how this impacts on the future of the retail energy market. If you would like to participate please get in touch by email


Social tariffs in essential services

Join ESAN for a special event led by Carl Packman, Fair by Design next Monday, 26 July 2021 from 1.10 pm to 1.50 pm. This facilitated conversation, chaired by ESAN Chair Professor Cosmo Graham, will consider policy routes/solutions to address the poverty premium and fuel poverty/debt for energy consumers. Carl will refer to the work undertaken with NEA on the Warm Home Discount Scheme and the merits or otherwise of such schemes across essential services. Please contact ESAN by email if you would like to attend

ESAN/Fair By Design Poverty Premium Webinar

The Poverty Premium: A consumer perspective

On Monday, 22 February 2021 ESAN hosted the first of a series of special webinars.  Carl Packman from Fair by Design, presented the findings of a recent PFRC report looking at recent changes in relation to the poverty premium (the extra costs of being on a low income)  to understand how the costs and types of poverty premium have changed in the last few years.

ESAN publishes ARA 2019-2020

ESAN has today published its latest Annual Report and Accounts. ESAN ARA 2019-20. For ESAN, this year has seen some firsts. Some were negative. In the light of the Covid-19 pandemic we decided to cancel our April 2020 physical meeting for the first time ever. Some were more positive: we held our first virtual meeting in July 2020 which had an excellent attendance and produced some very stimulating discussions. In light of this meeting, and the feedback received, we are thinking about how to do future meetings virtually and also what scope there is for additional digital ESAN activity.

How do we ensure essential services are affordable post Covid-19?

As we start to think about how we respond to the
longer-term financial impacts of Covid-19, and linked
to that how we can best ensure that essential services
such as water, telecoms and energy are affordable for
citizens in the future, Sustainability First challenges us not
to fall into the trap of ‘group think’ and ‘collective failure of imagination’ when it comes to exploring the potential scenarios, options
and the solutions.

Turn2Us Coronavirus appeal for crisis grants

National poverty charity, Turn2Us has launched a Coronavirus appeal in association with the Telegraph.  Funds raised through the appeal will provide crisis grants to help people who are unable to work and who need money to pay bills or make essential purchases; as well as helping expand their online and helpline services for the increasing number of people in need of them. Turn2Us has seen

an unprecedented surge in demand for their services since the onset of the Coronavirus pandemic.