A new programme of research, led by Fair By Design and the Money Advice Trust, explores the issue of inclusive design in credit, insurance, energy and other essential services markets. The Inclusive Design in Essential Services project will publish two reports in 2020 on how regulators and businesses can adopt inclusive design strategies in their work.
Ofgem’s consultation on proposals to improve outcomes for prepayment customers ends 25 February 2016.
The proposals are designed to:
- help PPM customers to access more competitive tariffs
- address the costs consumers can face, ensuring these do not fall disproportionately on those least able to afford them, and
- ensure that PPM customers are treated fairly by their energy providers.