Category Archives: News

Toynbee Hall: A Powerhouse for Social Change

ESAN Member, Toynbee Hall has returned to its original East End home after three years of renovation work. The new building hosts a new, free and permanent exhibition. The exhibition showcases Toynbee Hall’s contribution  to some of the most defining moments in London’s social history over the last 134 years: from the role of co-founder Henrietta Barnett and former residents William Beveridge and Clement Attlee, up to the involvement of the Bengali Community and local innovators whose ideas still shape its work today. It also pays tribute to the work of Charles Booth and his ‘Inquiry into Life and Labour in London’, with a mural depicting one of the maps.

Toynbee Hall will kindly be hosting the ESAN AGM and members’ meeting on Tuesday, 16 October.

Modernising Consumer Markets

The Government has published a Green Paper setting out three principles for responding to the challenges and opportunities of modern consumer markets. Competition has a central role to play, working with regulation in the consumer interest. Consumers should be able to enjoy the benefits of modern technologies and business models, but with effective protections and redress if things go wrong.

The consultation closes on 4 July 2018.

Ofgem updates retail energy price caps

The Government’s Domestic Gas and Electricity (Tariff Cap) Act became law on 19 July 2018.  Following consultation, Ofgem set the initial cap at £1,137 per annum for a typical default tariff, dual fuel single rate customer, paying by direct debit and using a ‘typical amount’ of energy annually.  The level of the cap has to be updated each April and October to reflect the latest estimated costs of supplying electricity and gas, including wholesale energy costs.

As from April 2019, the cap will rise by £117 per annum to take account  of rising wholesale costs. Ofgem analysis found that despite the increase,
default tariff customers could be paying around £75 to £100 a year more on average for their energy had the default tariff cap not been introduced.

What would really help consumers of essential services?

The report of the ESAN Conference 2018 with conference slides and videos of the presentations where available have now been published. Thank you to everyone who attended and special thanks for the BT team who hosted the event. Please continue to share your thoughts of what would really help consumers of essential services on #ESANdebate.

Wessex Water launches mental health training video to help staff working with vulnerable customers

To coincide with national mental health awareness week (8 to 14 May 2017) Wessex Water has launched an animated mental health awareness video. The video, developed in partnership with local mental health charity, Wiltshire Mind, highlights common issues associated with Wessex Water BlueGreen RGBmental ill health, which affects one in for people in the UK each year. The video is part of a range of training materials developed for Wessex Water employees who deal with customers in vulnerable circumstances.

How do regulators involve consumers in their regulatory decisions?

The UK Regulators Network has published a report on how regulators involve consumers in their regulatory decisions, hear their views and take their interests into account.ESAN’s recent conference and report  on  How can the consumer voice be better heard in the regulation of essential services? smaller UKRN-highres-logo is given an an example.  The guide includes a visual overview of the processes, broken down by key questions, with examples across different sectors.

Tackling poverty in Wales together

On 28 February the Consumer Council for Water is hosting a conference that will bring together utility companies, Government and consumer representatives, regulators and the advice sector in Wales. The conference aims to raise awareness of the help available for the financially vulnerable and explore opportunities to work together to help reduce poverty in Wales.  For more information please contact jade.painter@ccwater.org.uk, or register here.ccw_logo_best 300dpi