On 28 February the Consumer Council for Water is hosting a conference that will bring together utility companies, Government and consumer representatives, regulators and the advice sector in Wales. The conference aims to raise awareness of the help available for the financially vulnerable and explore opportunities to work together to help reduce poverty in Wales. For more information please contact firstname.lastname@example.org, or register here.
On Wednesday 2 November, 18 speakers and 92 delegates came together at the iconic BT Tower for the ESAN Conference: How can the consumer voice be better heard in the regulation of essential services? “Fantastic speakers, great content, excellently chaired” #esanevent
The UK Regulators’ Network has today launched an advisory leaflet to help ensure vulnerable consumers get the help they need to access essential services.
Produced through a collaborative effort between Ofgem, Ofcom, Ofwat, the ORR and the CAA, the leaflet highlights a range of free support services offered by utility, telecommunications and public transport providers.
The UKRN website gives details of how to get braille, audio and large print versions of the leaflet.
Consumer groups should take a look at chapter 7 of Ofwat’s Water 2020 consultation – which focuses on customer engagement. This section sets out how Customer Challenge Groups should contribute to the PR19 price setting process. Submissions should be sent to Ofwat by 10 February 2016.
The Consumer Council for Water has published results of their 2013/14 Water Matters tracking research into customers’ views on their water services.
Each year we ask customers for their views about the services they receive from their local water companies, and the value for money of those services. This year overall, more than 87% of customers say they are satisfied with the services but less than three quarters ( 69%-71%) consider the services are value for money.
Read more here.
The Welsh Government is asking for views on its water strategy. Read more here. Consultation closes 04/07/2014. Its website says:
The Strategy’s aim is to ensure that our water resource is resilient, sustainable and is managed to bring benefits to Wales and its citizens.
This Strategy sets out our long-term policy direction on water. We want to balance the long-term needs of the environment with the need for sufficient, reliable water resources and waste water services available to encourage sustainable growth and job creation.
We are developing a more integrated approach to managing water as part of our natural resource management. This integrated approach will help to promote the coordinated management of water, land and resources. This will enable us to maximise economic and social benefits in a fair way while protecting vital ecosystems and the environment.